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Terms of sales
Article 1 - Preamble
These conditions are concluded between, on the one hand, the company Resilienza Luxembourg sàRL-S registered in the Crossroads Bank of Enterprises in Luxembourg under the number LU31416988 and headquartered in Sonlez 9647, hereinafter referred to under the trade name "Resilienza Luxembourg sàRL-S" and, secondly, those wishing to make a purchase from Resilienza Luxembourg sàRL-S (purchase online via the website www.malossistore.eu) hereinafter "the user" . They are to be considered together with our respect charter of privacy and legal information.
Company name: Resilienza Luxembourg sàRL-S
Commercial sign: Resilienza Luxembourg sàRL-S
E-mail: [email protected]
The parties agree that their relations will be governed exclusively by this contract, to the exclusion of all other terms and conditions (earlier).
If a condition is found to be lacking, it would be governed by the procedures in force in the remote sales sector whose companies have headquarters in Luxembourg.
The non-application of one or more provisions of these terms may never be seen by the customer / buyer as a waiver of these conditions.
These conditions aim to define the terms of sale between Resilienza Luxembourg sàRL-S and the user, ordering services, through the payment and delivery.
They regulate all the steps necessary for placing the order and keep track of the order between the contracting parties.
Any user of the site not hold an identification name (login) of client must follow a registration procedure allowing him to obtain, subsequently, his customer identification name.
In all cases, the final validation of the order implies acceptance of it, in its entirety and at the price specified by the user / buyer.
This validation is worth signature and acceptance of all operations at the site.
Article 2 - Terminology
The services offered by Resilienza Luxembourg sàRL-S on its website, namely the sale of products, will be hereinafter referred to as "services Resilienza Luxembourg sàRL-S", each person wishing to benefit from the services of Resilienza Luxembourg sàRL-S and having meets the conditions of sale will be hereinafter referred to a "client", each company having mandated Resilienza Luxembourg sàRL-S to sell a product belonging to his site will be called a "supplier", every order placed by a customer in the conditions provided will be hereinafter referred to as "order".
Article 3 - Registration of personal data
See our charter of respect for privacy.
Article 4 - Protection of Privacy
See our charter of respect for privacy.
Article 5 - Modality prices
All product information and prices are listed on the corresponding description of each product.
The selling price of each product presented on the site of Resilienza Luxembourg sàRL-S is expressed in euro. It is a price that includes VAT (when applicable), excluding any costs of delivery (see ART.6 conditions of sale) and additional warranty.
Sales without value added tax to non-taxable persons in value added tax is only possible insofar as the supporting documents are produced beforehand.
The price paid by the buyer, hereafter total price is also explicitly indicated as such when placing order itself.
Since 01/07/2001, pursuant to the regional conventions of environmental policies at the time of purchase of new electrical or electronic device, a recycling fee is collected on behalf of the ASBMs Récupel, approved body in charge recovery and recycling of old appliances and for an amount from 1 to 6 euro depending on the product. This fee is already included in the price.
All offers of the seller, including price indications, pamphlets, brochures and price lists are not binding and may, without observing any formalities, be revoked by the seller even after acceptance of the offer by the buyer. The possible revocation of the offer by the seller shall be held within 2 (two) days. The offer is then subjected to a new acceptance by the user / buyer.
Acceptance of a different offer of an offer from the seller counts as rejection of the original offer and as a new offer, which is not binding on the seller, even if this acceptance differs from the offer that the seller on secondary points.
For any questions regarding the terms of price, the customer simply send an email to [email protected].
Article 6 - Delivery and conditions
Transport rate: Refer to detail.
Delivery delay :
Delivery times are generally recorded in the BENELUX 24/48 hours and between 4 and 15 days in other countries for products in stock from the customer's order confirmation to Resilienza Luxembourg sàRL-S.
In the case of return package, return costs are always customer. (See ART.10 conditions of sale).
Packing and insurance:
Your purchases are packaged with the utmost care, using protective materials. The attention we pay to packaging allows us to offer a delivery in the best conditions. Products shipped are provided free against damage and theft for the duration of transport. So you need to make sure the integrity of your order and all items that compose the receipt of the package and in the presence of the person making the delivery to make a reservation if required.
In case you have any doubts of the status or contents of the order, you must refuse the goods on receipt of it. Any product will be refused given to the carrier as a whole and in its original packaging.
In case of absence
In the case of delivery by our carrier, a delivery notice is deposited in your mailbox or telephone contact is established. The first time, a phone number will allow you to set a new time of delivery. If by bad luck, the second attempt fails, then you have a period of 5 working days to collect your parcel at the point of the nearest deposit indicated on the calling card.
possible loss of parcels
Despite the computer tracking of our shipments, it may very exceptionally a package is lost. In this case, please contact our customer service by e-mail: [email protected] or by phone at +35228991749
The following cases of force majeure including free Resilienza Luxembourg sàRL-S of its obligation to deliver: war, riot, fire, strikes, accidents and impossibility of being supplied itself by suppliers or normal carriers.
In the following cases in particular, Resilienza Luxembourg sàRL-S may temporarily suspend delivery: disturbances of the internal network, telephony in disturbances, regarding access disturbances (problems) to the Internet and similar. The performance of the contract is suspended until it is remedied the inconvenience and / or access to the Internet is restored without the buyer to invoke the dissolution of the contract and / or damages .
The costs associated with the delivery and installation are attributable to the buyer in all circumstances, except otherwise agreed in writing. The delivery of goods and assembly are held at the risk of the purchaser.
For questions about delivery, please send us an email to [email protected]
Article 7 - Ordering
The order is placed by the customer Resilienza Luxembourg sàRL-S directly or through the www.malossistore.eu website. The order can be registered on the site if the user has clearly identified by the entry of his customer ID name that is strictly personal.
Any validation order implies acceptance of prices and descriptions of products available for sale. Passing an order online, the customer explicitly indicates intent to conclude a sales contract with Resilienza Luxembourg sàRL-S and agree with these terms and conditions. The customer is informed of the confirmation of the order by e-mail, hereinafter referred to e-mail confirmation, which summarizes the terms of the order.
For questions about how to order, the customer simply send an e-mail to [email protected]
Article 8. Payment
In order to process orders validated online in the shortest possible time and provide the best service, Resilienza Luxembourg sàRL-S invites the client to pay the purchase price at the time of placing the order. Upon surrender of the order, Resilienza Luxembourg sàRL-S is required to refund the sums paid by the client, without compensation. The return costs of the parcel being customer. The purchase price is paid when ordering via the Ogone transaction server which Resilienza Luxembourg sàRL-S appealed to the customer's bank details are encrypted and transmitted securely:
• By identifying the type of payment card (Visa, Mastercard, Maestro), the number of the payment card, its expiration date and CVV its possible by the explicit order of debiting the account of the holder of the payment card;
• Either via the Paypal platform
• By bank transfer to our account
For NON-EU Customer : Please note that all the NON-EU must surely pay custom fees when the box arrive in the country of destination. We don't know how many because it varies from country to country. If you decide to don't pay these fees when the box arrive in your country, you refuse the delivery and you the box is sended back to us the custom fess you don't want to pay will be supported by us. In that cas, we will refund you the amount you pay minus the fees we support at your place when you decide to refuse the delivery.
For any questions regarding the terms of payment, the customer simply send an e-mail to [email protected]
Article 9. Safety of electronic funds transfers (EFT)
The transaction procedures on the merchant site Resilienza Luxembourg sàRL-S will operate with the secure payment service provider Ogone, with headquarters in Brussels.
As an expert in payment security, Ogone ensures that sensitive data is transmitted and stored by the standards of safety and the highest quality.
• The client connects to the website of Resilienza Luxembourg sàRL-S, selects items he places in his "shopping cart" and expressed its willingness to place the order.
• The customer, after its registration, among its coordinate delivery and billing. The total amount of the order inclusive of all taxes and shipping costs are indicated to him.
• After receiving a complete summary of his order, the customer confirms its willingness to move to the next step.
• In the case of electronic payment, the customer is transparently redirected to the Ogone site, where he enters his payment settings (method of payment, credit card number, ...)
• Payment is requested to the financial institution concerned.
• The client receives the results of the transaction that can print and keep as authentic evidence.
• Resilienza Luxembourg sàRL-S executes the automated after sale and sends the package to the customer.
When the time came to enter payment parameters (Step 4), the customer is automatically redirected to the Ogone site. The exchange of sensitive information-such as the crédit card number is thus made between the client and the Ogone site; Resilienza Luxembourg sàRL-S has no knowledge. Not only this mechanism maintains confidentiality vis-à-vis information Resilienza Luxembourg sàRL-S, but it allows the incorporation of new payment methods without this request to modify the programming of the merchant's site.
In addition, all transaction costs (commissions of different financial institutions) are fully supported by Resilienza Luxembourg sàRL-S.
At the end of the payment process (Step 7), the hand went to the merchant's site so he could perform the treatment "after sale" of his choice.
This system offers all the advantages for payments on the merchant site Resilienza Luxembourg sàRL-S:
• Confidential information is protected using SSL or SET technologies. No such information is therefore pass unencrypted over the network.
• Ensure confidentiality of payment data (including credit card numbers).
• The merchant or the merchant's site applications are not aware of the buyer's credit card number.
• Any communication between the client browser and Ogone e-Commerce is using 128-bit SSL encryption techniques. It is not possible for the customer to use a browser that does not support this encryption technique. Ogone e-commerce has a certificate issued by Verisign.
• e-commerce Ogone is protected by various firewall systems and protocol conversions to prohibit access to data or payment processors by unwanted visitors.
• Join via Ogone our fraud detection protocols such as 3D Secure Visa / Mastercard
Article 10. Reservation
The seller retains ownership of all goods until such time as it has received full payment of all goods still to be delivered to the buyer and this payment is approved, or any act having to do with delivery still to be done, as well as the payment of any debts arising from the non-execution of such contracts, including claims regarding the collection costs, interest and fines.
As long as he has not settled the claims mentioned above, the buyer has no right to establish a right of pledge or non-possessory lien on the goods delivered by the seller and is committed at the first request of the seller, to report to third parties who want to establish such a pledge that he is not authorized to make a pledge. In addition, the buyer agrees not to sign acts that establish a lien on the goods, in which case the buyer is guilty of embezzlement.
In case the buyer does not fulfill any obligation to the seller whatsoever arising from the contract regarding the goods delivered or to be delivered, or, where applicable, the goods sold, the latter has the right to resume goods, regardless of whether they have already been processed or not. The buyer authorizes the seller to get to the place where are the goods delivered.
These clauses, share the validation process of an online order, are applicable only to other types of control.
Article 11. Right of renunciation and complaints
The purchaser shall be entitled to notify Resilienza Luxembourg sàRL-S that he renounces the purchase without paying a fine and without giving any reason within 14 working days from the day of delivery of the order placed via the website Internet.
As a reminder of our terms of delivery: your purchases are packed with great care, using protective materials. The attention we pay to packaging allows us to offer a delivery in the best conditions.
Items ordered through the "Shopping"
Products shipped are provided free against damage and theft for the duration of transport. So you need to make sure the integrity of your order and all items that compose the receipt of the package and in the presence of the person making the delivery to make a reservation if required.
Resilienza Luxembourg sàRL-S will not respond to the waiver by the purchaser if the original product packaging is not intact, especially if the seal and the product itself were not used or damaged.
The buyer's notification must take place by email ([email protected]). On this occasion and once the buyer has met the deadline as described in the above paragraph, it will be confirmed by email the RMA. In the case of parcels returned and after warning Resilienza Luxembourg sàRL-S by email within the time described above, packages of return costs are always borne by the customer. It will ask the client to protect with great care returned items.
To ensure you comfort, Resilienza Luxembourg sàRL-S offers to pay you by transfer to your bank account. To take advantage of this convenient service, safe and fast, simply provide your bank account number in the return notification email. We will make the transfer as soon as possible (maximum 30 days) when Resilienza Luxembourg sàRL-S has taken actual knowledge of renunciation of desire and after the products have been returned to Resilienza Luxembourg sàRL-S.
In case of improper returns, Resilienza Luxembourg sàRL-S reserves the right to refuse an order later.
Immediately after delivery, the buyer is required to make a thorough inspection of goods and, in case there would be flaws, to put the seller informed immediately in writing or by email ([email protected] ). If, within 5 (five) calendar days after the delivery, the buyer did not put the seller aware of faults that can be noticed after scrutiny, estimates, while the buyer accepts the goods delivered in the state in which they are and any right to claim expires after this time.
The buyer can not make a claim regarding a defect achievement that could not be detected after a preliminary scrutiny, if it did not object in writing to the seller within 5 (five ) calendar days after discovering the defect or after the logically find out.
The seller must immediately be able to control the claims made. The purchaser undertakes to provide, in all circumstances, the seller the opportunity to repair any defects.
The buyer loses all rights and powers at its disposal if it has not communicated his complaints within the period indicated above and / or if he did not give the seller the opportunity to repair the defects and / or if he did not bring the necessary attention to discover the defects as soon as possible.
If the claim is justified in the eyes of the seller, the seller will have the choice between paying compensation amounting to a maximum amount invoice the delivered goods, or free replacement goods delivered. The seller is not liable for other damages or compensation of any description whatsoever.
For questions regarding the waiver of terms, simply send an email to [email protected].
Article 12. Guarantees and after sales service (SAV)
Most of our items sold benefit from the legal guarantee of conformity, the legal guarantee against hidden defects and the warranty manufacturer Malossi.
In the case of an exchanged order, the shipping costs of your item (s) are the client. However if the guarantee of conformity is applicable to (x) product (s) returned (s), all costs related to the return will be refunded to the customer.
Whatever the problem with your product, you must attach with the defective product a copy of the invoice and / or purchase of this warranty (shipped with the product) and the right of return.
Please note that the warranty does not apply to compensation for damage resulting from a cause external to the device (for example, accident, shock, ...). Or a fault of such customer arising from employment or a non-compliant with the manufacturer's specifications, installation, use of harmful for the good preservation of the unit for use on circuit, the use of devices, accessories or consumables misfits .... We invite you in this regard to carefully review the instruction manual provided with the products.
In case of products not complying with the information given at the presentation of products on the site or have hidden defects, they will be replaced or refunded depending on the availability of similar products and the customer's will. Items covered by a guarantee will be returned unless accompanied the delivery. If the product can not be replaced due to lack of stock, you will receive a check for the value of your purchase price on account of the Malossionline shop.
Also excluded from warranty products modified, repaired, built or added by the customer or any other person not authorized by the Supplier. The guarantee will not play for visible defects and product conformity defects which any claim must be made by the customer within 7 days of delivery of the products, under penalty of forfeiture. The warranty does not support products damaged during misuse.
In all cases, Resilienza Luxembourg sàRL-S will not be held liable for the manufacturer refuses to apply its guarantee for the reasons outlined above.
All returns must be authorized by Resilienza Luxembourg sàRL-S with the awarding of a return number. The customer must make the request by email to [email protected] after written acceptance of Resilienza Luxembourg sàRL-S.
Article 13. Responsibility
Resilienza Luxembourg sàRL-S has, for all stages of accessing the site, the ordering process, delivery or subsequent services, an obligation of means.
Responsibility for Resilienza Luxembourg sàRL-S can not be held for any inconvenience or damage arising from the use of the Internet, including interruption of service, external intrusion or presence of computer viruses or any other incident of strength majeure, in accordance with jurisprudence.
Resilienza Luxembourg sàRL-S will not be held liable for damages of any kind, whether tangible or intangible property, which could result from a malfunction or improper use of products sold. It is the same for any changes resulting from product suppliers. Responsibility for Resilienza Luxembourg sàRL-S will, in any event, limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products.
Resilienza Luxembourg sàRL-S will not be held liable to a customer or third party for any consequential damages, of any operating loss of profit or revenue, arising in any manner whatsoever.
Resilienza Luxembourg sàRL-S will not be held responsible for the inappropriate use of legal and not the goods sold on the site.
Without limiting the foregoing paragraphs, the liability of Resilienza Luxembourg sàRL-S under these conditions does not exceed an amount equal to amounts paid or payable in the transaction to the source of said liability, whatever the cause or form of the action concerned.
Resilienza Luxembourg sàRL-S will not be held liable for breach of contract in case of shortage or unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications, flood, fire.
Resilienza Luxembourg sàRL-S undertakes not to disclose to third parties the information provided by customers on the site. These are confidential. They will be used by its internal departments for processing your order and to customize and enhance communication including letters / emails and information as part of customizing the site according to the preferences of the users. Resilienza Luxembourg sàRL-S can provide consolidated statistics about its customers, sales, trading patterns and related information on the site to trusted third parties, but these statistics will include no personal data.
Resilienza Luxembourg sàRL-S does not sell, do not sell and do not rent to third parties information about its clients.
Article 14. Copyright
See our legal information.
15. Entire Article
In the event that any provision of this contract is null and void by a change in legislation, regulation or court decision, this does not in any way affect the validity and enforceability of these terms and conditions sale.
Article 16. Duration
These conditions apply throughout the posting period of the services Resilienza Luxembourg sàRL-S.
Article 17. Evidence
The records stored in computer systems Resilienza Luxembourg sàRL-S, will be considered proof of communications, orders and payments between the parties.
Items sold by Resilienza Luxembourg sàRL-S are in conformity with the description and presentation data in the catalog. Despite all our efforts, errors may have crept in this catalog. In no case we could not be committed to this fact.
Article 18. Preservation and archiving of transactions
The filing of purchase orders and invoices is made on a reliable and durable support so as to correspond to a faithful and durable copy
Article 19. Resolution customer disputes
Customers who live in Europe should know that the European Commission has introduced an online platform for alternative dispute resolution that occurs when buying products or services online does not involve the courts etc, fairly and little expensive. The consequence is that if you are a customer eurpéen you can use this platform to resolve a dispute arising when buying deproduits or online services. Laplate form is available at the following link: link
The seller is available for any questions via the email address stated in the terms of sales darn herein.
Article 19. Governing Law and Jurisdiction
These conditions are subject to Luxembourg law. In case of dispute, the customer should first contact Resilienza Luxembourg sàRL-S for an amicable solution. Otherwise, only the courts of the judicial district of Luxembourg are competent, whatever the place of delivery and payment options.
The original text in French is predominant in case of dispute as to the content of this text.